Return Policy
KPWaveArt Return Policy
1. Return Policy Overview
At KPWaveArt, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a return policy to ensure that you can shop with confidence. Please review our policy below for details on how to return items, eligibility criteriand how to request a return.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Return Window: Returns must be initiated within 30 days of receiving your order. For example,
Condition of Items: Items must be in their original condition, unused, unwashed, and with all tags, packaging, and accessories included.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. How to Initiate a Return
To start the return process, please follow these steps:
Contact Us: Email us at kubwa6765@gmail.com or use the Return Request Form on our website. Include your order number, the items you wish to return, and the reason for the return.
Receive Return Instructions: We will send you instructions on how to return your item(s). Please follow these instructions carefully.
Prepare Your Return: Pack the items securely, including all original packaging and tags. Attach the return label provided in our instructions.
4. Return Shipping
Return Shipping Costs: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return label.
Shipping Carrier: You may use any shipping carrier of your choice, but we recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We are not responsible for lost or damaged returns.
5. Refunds and Exchanges
Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Processing Time: Please allow up to 21 business days for the refund to be processed and 3 additional days for the credit to appear on your account.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the item you want.
6. Non-Returnable Items
Certain items cannot be returned. These include:
Final Sale Items: Items marked as “Final Sale” cannot be returned.
Custom or Personalized Items: Custom or personalized items are non-returnable.
Perishable Goods: Items such as food, flowers, and personal care products are not eligible for return.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 30 days of receiving your order. Provide your order number and photos of the damage or defect, and we will assist you with a replacement or refund.
8. Contact Us
If you have any questions or concerns about our return policy, please contact us at:
Email: kubwa6765@gmail.com
9. Policy Changes
We may update our return policy from time to time. Please review our policy periodically to stay informed about any changes. The most current version of our return policy will always be available on our website.
Thank you for shopping at KPWaveArt!